We’ve been in the region for nearly 65 years, and 23 years in Egypt specifically, finding smart financial solutions to life’s everyday needs.As the first life insurance company to enter the Egyptian market, MetLife’s accomplishments in Egypt have pro... Read More
IT Help Desk job at MetLife Egypt
- Job Purpose :
IT help desk onsite needed for daily Incidents, Requests, to fulfil employees IT related support issues.
- Job Description :
- Respond to requests for technical assistance in person, via phone, chat or email.
- Diagnose and resolve technical hardware and software issues.
- Follow up with employees to ensure complete resolution of issues.
- Coordinate with internal departments and external service providers to ensure solutions.
- Install, format and maintain desktop and laptop computers.
- Dealing on daily bases on service now ticketing system.
- Distinguishes between Incidents and Service Requests (Tasks) and complete requests within SLA.
- Job Qualifications :
- Bachelor’s degree in information technology/ computer sciences.
- Fluent command of English is a Must.
- 3+ years of experience providing level 1 or above help desk support in IT operations.
- Supports current desktop environment including Windows 10 -11, Office O365, password resets, desktop issues, VPN support.
- Must have a good knowledge of SCCM deployment cycle ITIL is +.
We’ve been in the region for nearly 65 years, and 23 years in Egypt specifically, finding smart financial solutions to life’s everyday needs.As the first life insurance company to enter the Egyptian market, MetLife’s accomplishments in Egypt have pro... Read More
