Job Description

Medical Solutions Company Is Hiring Now "Customer Care Supervisor ( Tanta & Mansoura branch)"
- Ensure that the customer service team has excellent communication, problem-solving, and professional email/call and face to face etiquette skills for achieving customer satisfaction.
- Ensure that customer complaint is resolved in a professional manner.
- Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Conduct meetings with Managers to discuss process improvements and issues and come up with solutions for them.
- Train and enhance training guides for new hires and enhance the training process.
- Dealing and communicate with the technical department about customer's maintained devices.
- Preparing weekly, monthly, and annual reports for the selling process.
- Follow up with customers and having feedback about the company's service regularly.
- Working on putting and achieving the company's selling target and achievements.
- Meeting the Customer Care department’s objectives and KPIs.
Job Requirements
- Residence in Tanta or Mansoura Only.
- Up to 5 years of experience in the field of Customer Care & Retail
- Ability to manage and follow up on junior subordinates.
Salary : 7500 + Commission
If you're Interested Please send your CV to Email

Skills Required

• Excellent Communication Skills
• Excellent presentation skills
• Excellent People Management Skills
• Good Supervisory Skills