Job Description

Fawry Banking & Payment Service is currently looking for a "Collections Officer" to join our team!
Hiring criteria:
Bachelor’s degree is a must.
Maximum 2 years of experience in the same field ( banks, consumer finance fintech , outsource collections agencies ,… etc.).
Flexible working hours / days including weekend and night shift.
Location smart village and Maadi.

Job description:

Follow up through phone call on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
Obtain detailed information about the overdue customers and the same is documented on collection system or database for future trails on the account.
Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the internal Collections Manager.
Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the company.
Any other customer follows up action as required by the company from time to time.
Keeping track of productivity report showing number of calls, promises kept and broken…etc.
Identifying high risk & skip accounts for referrals to higher level.
Update calls feedback on Daily Collection Report or collections system.
Educate new booking customers by their financial facilities.
Handling pre-delinquent cases to control the entry rate.
Conducting added responsibilities and tasks requested by higher level.

Skills Required

• Communication Skills
• MS Excel
• MS Office
• Very Good in English